Business Management
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Business Management - White papers related to Business Management
Is perception a barrier for insurance innovation?
With Covid-19 acting as a catalyst for change, the insurance industry changed many aspects of the customer experience, accelerated processes and removed many friction points. This content sheds light on traditional perceptions of insurance and how the industry can build on the progress made.
The digitalisation of the insurance tax landscape
This e-book serves as an expert guide to the evolving global insurance premium tax landscape, offering critical insights into the digitalisation of tax and what it means for insurers. Topics covered: IPT compliance; the outlook for captive insurers; the boom in insurtechs; digital transformation.
Schemes and delegated authority partners: The importance of the right chemistry
Responding to customers’ changing needs is the number one motivator for insurers in their approach to developing products with schemes and delegated authority partners. In this article, AXA UK’s Gary Head explains why the formula must be right to achieve long-term success.
IFRS 17: How can insurers prepare for the biggest change in insurance accounting in recent years?
Due to go live on 1st January 2023, IFRS 17 represents the biggest change in insurance accounting in recent years. This content highlights how insurers can overcome the challenges posed by cash flow matching, the benefits of automation and top tips to achieve compliance.
Wait, what? Consumers want to hear more from their insurers?
The global consumer insurance insights survey highlighted opportunities for insurers to fill the communication gap with consumers. Featuring a link to the full results and analysis, this short blog highlights why relevance and personalisation are critical.
Building trust in analytics: What role should insurers play?
As hidden bias in data and models comes under greater scrutiny, the integrity of analytic processes used by insurance companies is being called into question. This report focuses on the proactive steps the insurance industry can take to become a beacon for the ethical use of advanced analytics.
MGAs' secret sauce is a recipe for success
In this article, Pen Underwriting’s Tom Downey highlights why the managing general agents sector is in rude health and why talent is one of the many key ingredients helping to keep the market “en vogue”.
How customer communications management systems create better customer experiences
Effective communication is the foundation of any solid insurance customer experience initiative. This blog highlights how customer communications management software leverages the best of digital insurance functions to improve all aspects of the customer experience.
Blog: Enterprise content management for insurers
Many insurers are still missing the mark when it comes to managing their data and information. That’s why today’s insurers need a modern enterprise content management solution. This blog highlights five components of an ECM system and ten reasons why insurers need a modern ECM system in 2022.
Credit control optimisation: How insurance firms can increase profits
Within the insurance industry, an often overlooked area for modernisation is the credit control function, which is responsible for the collections of premiums not paid upfront. This content focuses on why credit control is ripe for modernisation and how automation can help insurers increase profits.