Business Management
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Business Management - White papers related to Business Management
The need for insurance-centric CRM
This article focuses on the launch of Guidewire’s first P&C insurance customer relationship management applications for Salesforce Financial Services Cloud. The article explores the use of CRM in the P&C market and the implications for customer experience.
Insurance data hub quick start guide: Accelerating your data-driven transformation efforts
In this guide, we will present you with a high-level plan and tools to successfully start executing data-driven transformation in just 45 days using an Insurance Data Hub (IDH).
Case study: GoCompare.com facilitates early fraud reduction
This case study focuses on how GoCompare.com implemented iovation’s device recognition technology at point-of-quote to identify high-risk traffic, flag third party fraud, block misuse of its website, and increase partners’ confidence in the customers passed to them.
C-suite insurer: Keeping customers informed
Customers’ expectations are changing and they are demanding to be more informed. In this article, Mike Crane, managing director at LV= Broker explains why insurers risk alienating customers if they don’t explain how and why they price risks.
Is a single customer view taking off in insurance?
The term ‘single customer view’ has been a buzzword for a number of years now, but how close it is to being a reality in insurance? This content provides a summary of Post’s roundtable discussion produced in association with MarkLogic, where an expert panel shared their views.
A BIBA brokers' guide to employers' liability insurance
This broker guide looks at the current trends in employers' liability (EL) insurance. Topics covered include the battle to combat fraud, case law, a look at complementary cover, and the important role that can be played by record-keeping should a claim be made against an employer.
Infographic: Combining technology and the human touch for stronger motor insurance relationships
A survey of 1,500 motor insurance buyers reveals how customers perceive insurance premiums and what could improve the disconnect between price and perceptions. This infographic illustrates consumer attitudes and how motor insurance providers can develop stronger relationships with their customers.
Curing consumer scepticism with technology and education: Why motor insurance providers must make better use of data to demonstrate value and reward loyalty
This research report demonstrates that there are opportunities for motor insurance providers to safeguard and grow market share by using technology to improve pricing accuracy and competitiveness; and to appeal to consumers’ expectations that any loyalty they show to a provider should be recognised.
Underwriting is changing, but it's here to stay
Underwriting technology isn’t replacing underwriters; it’s giving them breathing room to provide maximum value. This article looks at three ways technology can help underwriters by automating tasks and making it easy for them to access the people and data required to assess complex risks.
Commercial insurtech is like an exclusive club - and you're invited
By 2021, it’s estimated that global commercial property and casualty insurance premiums will rise to almost $900 billion. This article looks at the opportunities available to insurtechs within the commercial lines space and why there has been a lack of investment from start-ups so far.