Business Management
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Business Management - White papers related to Business Management
Podcast: Rebuilding trust and connections in insurance
In this podcast, Scott Weddell, senior account director, Salesforce, offers his view on how insurance can regain the trust of its customers and clients in light of the pandemic fallout.
Case study: Saga Services transforms its culture with Guidewire InsurancePlatform
Keeping pace with market demands is always top of mind for Saga Services. This case study focuses on how the UK insurer leveraged Guidewire InsurancePlatform to achieve a complete transformation in order to meet the digital needs of its target audience and to quickly respond to market changes
The AXA Art Prize 2020 - Art in difficult and uncertain times
The AXA Art Prize has become known as an excellent platform for highlighting figurative art and the emerging young artists leading its resurgence. This article provides information on 2020’s upcoming competition and how entries have been influenced by Covid-19 and global events.
Risk management in the care sector
Taken from ARAG's latest webinar about the heightened legal pressures facing the care sector, Laura Hannah, Solicitor & Partner at Stephensons Solicitors LLP discusses the approach to risk management in the industry and how to align that with the current approach from the Care Quality Commission.
Vlog: Three things insurers can learn from Amazon Go’s touchless customer experience
Automated risk assessment is vital for a touchless claims process to deliver a seamless customer experience. In this vlog, Dan Gumpright, FRISS Global VP of Products, explains the concept of touchless trust, and how good customers get treated seamless and fast, but the fraudsters are stopped.
Future of Insurance Work podcast: Has the Covid-19 pandemic changed attitudes towards adopting new technologies within insurance?
In this Future of Insurance Work podcast, Dave Giordano, chief strategy officer, Alfresco, discusses the technologies that were having the biggest impact on the UK insurance sector prior to Covid-19 and whether the pandemic has forced insurers to adopt new technologies.
Why you’re disappointing customers with traditional policy administration (and how to delight them instead)
How can insurers transform policy administration into a customer experience advantage? This guide explains why traditional approaches to policy administration don’t meet the needs of modern, tech-savvy customers and how new technology is driving changes to the discipline of policy administration.
The big pivot: How Covid-19 has changed collaboration and innovation
The Covid-19 pandemic has changed the way many businesses operate and the risks they face now and in the future. In this article, Tim Smith, Head of UK Client Management at AXA XL, discusses how risk managers, brokers and insurers can collaborate to find risk solutions in these challenging times.
Video: Insurance is a beautiful thing
Insurance is boring, ‘they’ say. We politely disagree. Produced by FRISS, this video highlights how important our industry really is, why most incredible things in life can only be enabled thanks to insurance and why insurance really is a beautiful thing.
Spotlight - product development: The need for speed
This spotlight highlights how Covid-19 has acted as a catalyst for positive change in the insurance industry and the implications for working practices, risk management, product innovations and ultimately customer outcomes.