Business Management
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Business Management - White papers related to Business Management
Issue brief: Claims leakage
Claims leakage is the difference between what an insurer actually spent to settle a claim and what they should have spent. This content highlights the main causes of claims leakage, areas where claims leakage is most likely to occur and how insurers can proactively address the early warning signs.
Guide to using microservices-based APIs in financial services
This guide explores how microservices-based APIs are revolutionising the way business functionality is delivered in today's digital age.
Issue brief: Straight through claims processing
Traditional approaches to claims handling are falling short due to manual processes, the ‘greying of the industry’ and customers demanding fast turnaround times. This content highlights why many insurers are looking to ‘straight through processing’ (STP) as a means to address these concerns.
Leveraging personalised insurance to meet customers' needs
A McKinsey & Company report states that “personalisation is the future of insurance marketing.” This blog focuses on the increasing importance of personalised insurance, the benefits of personalised insurance and how to develop a personalised insurance offering.
Leveraging digital to transform the customer journey
When thinking about claims and how operating models impact the customer journey, it is important to keep things simple – and digital. This was the key theme during the latest TINtech webinar. Read this blog to find out more.
Inclusivity: How can insurers lower barriers to access for those with mental health challenges?
Insurance can be daunting, from quotes to claims, and insurers need to work to make the process more accessible for the huge numbers of people experiencing mental health conditions. Read this blog to find out how insurers can lower barriers to access for those with mental health challenges.
Building trust in claims
This on-demand webinar asks a panel some important questions around the role claims has to play in building customer trust and how automation helps create a premium customer experience. What do customers want? What should they expect? How do you re-engineer processes with the customer in mind?
Inclusivity: Why are changing demographics important for insurers?
Tech savvy boomers as well as Gen Z are transforming what remains of the traditional approach to buying insurance. This blog highlights the importance of changing demographics and how insurers can track buying habits of different generations.
Why is inclusivity important for insurers?
Why should insurers be thinking about inclusivity? This blog briefly highlights the benefits of focusing on inclusivity and why Duck Creek has an inclusive design philosophy.
Future focus 2030: Automation and connection
In this special ‘Future Edition’ of Post – in association with Verisk – we take an educated guess as to what might be happening a decade from now. To do this we pulled together six main topics: motor insurance; personal injury; property insurance; the London Market; climate change; and eco-systems.