Technology Trends
1399 whitepapers and resources
Technology Trends
Innovating customer journeys: How generative AI drives unparalleled experiences
Positive customer experiences cultivate satisfaction and forge emotional connections that foster long-lasting loyalty and advocacy. This white paper sheds light on how to apply generative AI to a data-led CX strategy, the benefits to be gleaned and how to address key challenges.
Five pillars for a connected insurance and modern customer experience
From cross-functional collaboration to connected claims and connected underwriting, connectivity holds the key to digital transformation and an improved customer experience. This content sheds light on five pillars for a connected insurance and modern customer experience.
Five ways Appian drives insurance modernisation
Download this whitepaper to discover how leading insurance organisations are harnessing the power of process automation and low-code to rapidly modernise their insurance processes and free up staff to focus on more high-impact work.
Generative AI in insurance: From ‘wild west’, to responsible adoption
How should generative AI be understood, anticipated and managed in the insurance sector? This content sheds light on the vast potential for Gen AI in the insurance market, and how the industry can leverage the benefits within the tacit boundaries of ethics and responsibility.
Unlock the power of connected underwriting
Underwriting requires a careful balance between speed and accuracy. In this whitepaper, you’ll learn how a low-code platform enables underwriters to reduce time to quote and boost customer satisfaction, whilst making informed, data-backed decisions.
How travel insurers are helping tourists who stay away from the crowd
Many travellers are now seeking outdoor and off-the-grid destinations to safely distance themselves from crowds. This article explains how travel insurers are adapting their products to better serve changing traveller needs by leveraging embedded insurance and parametric protection.
Blog: Market challenges make it the ideal time for brokers to digitise
Insurance brokers are more important than ever in the current economic climate, as the cost-of-living crisis drives customers to seek out the best insurance deals. This article highlights why now is the ideal time for brokers to digitise in order to reduce the impact of market uncertainty.
View from the top: MS Amlin's Martin Burke on the future of underwriting
In this article, Martin Burke, director of underwriting performance at MS Amlin outlines the three considerations that will define how the future generation of underwriters supports clients and brokers through economically challenging times.
Insurers are helping the advanced air mobility sector to take off
This article examines how the insurance industry is helping the advanced air mobility sector create new aircraft to ensure the safe, quick, affordable and sustainable movement of people and goods.
Ways to tackle economics-driven insurance application fraud
Evidence is growing that consumers are finding it increasingly tempting to try to recoup savings on items such as insurance, in ways that are not always legitimate. This content explains how to detect quote manipulation or misrepresentation among those feeling the pinch.