Technology Trends
1473 whitepapers and resources
Technology Trends
Disruptive influences: Technology, politics and change in the financial sector
This report looks at the new risks emerging from the new wave of digital change and what challenges this presents for public policy regulation and wider society.
Insurance and customer communications management: Give consumers what they want
This paper explores the significant shift in consumer communication expectations, the traditional hurdles that insurers face and how these can be overcome with a broad CCM vision based on practical, achievable business goals.
Keeping pace with the modern customer
Enlightened customers demand ease, speed and consistency no matter how they choose to connect with companies. This whitepaper focuses on why businesses need to embrace the speed and agility of today’s consumer or risk alienating their most critical stakeholders.
How business rule automation helps insurers deal with digital disruption
Digital disruption is creating big challenges for insurers and the need to streamline high-stakes decisions, combined with low industry margins, makes technology massively important. This whitepaper studies how business rule automation helps insurers deal with digital disruption.
Insurance industry collaboration 2020: A look ahead
What will be the best way for insurers to collaborate in the year 2020? In this future-oriented report set in 2020, we discuss how an insurance company, NSEW, uses a Five Pillar Framework to manage every collaboration session.
The business case for Enterprise Content Management
ECM is providing insurers with the means to take control, creating workflows that integrate multiple content sources, whilst enhancing data security and compliance. This whitepaper focuses on how organisations can leverage ECM to achieve positive outcomes.
Case study: Admiral stands out with Reevoo
The insurance space is all about comparison and as fierce competition drives prices down, the power of brand becomes an increasingly important weapon. This case study focuses on Admiral’s decision to take its brand into its own hands – by giving away the megaphone to its customers.
Myth vs reality: The expectation gap in the UK insurance industry
This whitepaper studies whether there’s an ‘expectation gap’ between what customers say they want from their insurance provider and what they actually receive. The paper also provides an analysis of the role of price comparison websites whilst highlighting opportunities and threats for insurers.
Digital start-ups: Ready to launch
With a new start-up being founded every minute in the UK, the insurance industry has to meet the needs of this new breed of client. Post's article investigates.
Legal update: Wearable technology
Developments in safety-related wearable technology in the workplace bring both benefits and risks. This article provides some top tips for employers and their insurers.