Technology Trends
1473 whitepapers and resources
Technology Trends
Verint success story: Leading multinational insurance company
This case study highlights how a leading APAC insurer leveraged Verint Web Self-Service to enable customers to view and update personal information, improve the quality of customer data and in-turn advise its customers on their bespoke insurance needs.
Insurers selling cyber cover are themselves open to risks from hackers
Insurers offer cover against losses from cyber attacks, but in many cases they are themselves at risk. This article highlights why big players can risk damage to their brand if they don't protect themselves properly.
A strategic approach to customer engagement optimisation
This whitepaper takes a closer look at how customer engagement solutions can help you achieve better outcomes with less effort.
Spotlight legal innovation: Listening to the lawyers
What are the challenges for law firms in the digital age – and how can the insurance industry help overcome them? Download this article to find out more.
Motor passenger drones: Look to the skies
The airspace above our cities could be the roadway of the future, but what will insurance look like in times to come? And what kind of policy would cover flying taxi cabs – motor or aviation? Post's article investigates.
Spotlight legal innovation: Catching up with the innovations
Insurers and lawyers don’t have a reputation of tech-savvy trailblazers. Yet some of them have adopted new technologies, including artificial intelligence. So, what works and what doesn’t? Download this article to find out more.
Making human intervention smart: Can man and machine ever work in perfect harmony?
Where does the successful adoption of electronic trading within insurance leave the trading relationship between underwriter and broker? This article highlights why new technology complements traditional methods and the importance of making any human intervention as smart as possible to add value.
Digital gamification: Playing games
In the war for consumer attention, games could be a way for insurers to win over hearts and minds, and – most importantly – the customer’s time. This article looks at the opportunities for insurers to use games to increase customer engagement.
Roundtable: Autonomous driving systems need standards
Can insurers keep up with the pace of change powered by Advanced Driver Assistance Systems – especially when it comes to repairs? Post, in association with Autoglass, hosted an industry roundtable to find out. Download this article for a summary of the discussion.
Roundtable digitalisation: Have insurers got their IT priorities back to front?
Have insurers mistakenly prioritised digitalisation to the detriment of improving back office processes, with potential consequences in terms of regulatory compliance, productivity and customer service? This article provides a summary of Post’s recent roundtable discussion.