IT Planning
363 whitepapers and resources
IT Planning and Management
The insurer-customer relationship: Using personalised, meaningful engagement to drive loyalty
The relationships customers want with their insurer have evolved. Based on research conducted by Collinson, this report explores the use of data and communications to improve customer experience, improve customer loyalty and ultimately, drive results for insurance providers.
Blog: Zurich FaceQuote goes from idea to app in weeks
Zurich investigated new ways to promote life insurance adoption across the UK market. This blog post highlights how the FaceQuote app enables Zurich to reach a wider market by offering users a way to interact and get a quote with the technology they engage with every day: the camera on their phone.
Blog: Build innovative insurance products fast
One of the biggest opportunities is the introduction of innovative new insurance products through digital channels, but many insurers say they lack an achievable plan to carry out a successful digital transformation. This blog highlights how insurers can leverage adjacent product innovation.
The cloud makes the industry platform era possible
In this blog post, Brian Desmond, Chief Marketing Officer at Guidewire outlines why the cloud in terms of its technology and business model definitions is critical for an industry platform to perform at scale.
Infographic: Too many technology risks do not have the right level of cover
Based on research conducted by Markel, 69% of the risks from non-technology specialist carriers do not have the appropriate level of cover or extensions. This infographic highlights how brokers can ensure that their technology clients have appropriate cover in place.
The trailblazer's guide to Financial Services Cloud
The financial services industry has an incredible opportunity to connect with customers like never before and Financial Services Cloud can help you get there. This whitepaper focuses on how businesses can seize the opportunity to create meaningful interactions that build customer trust and loyalty.
Vlog with Bill Madison: The importance of a connected world to the insurance industry
In this video Bill Madison, CEO Insurance, LexisNexis Risk Solutions, highlights the importance of a connected world to the insurance industry and outlines how data enrichment is different across the globe.
Webinar: Delivering positive customer outcomes by unlocking the full potential of your underwriting data
What can be done to improve loyalty and change the long held perception of insurance products as the ultimate grudge purchase? In this webinar, an expert panel discuss how better data management at the underwriting stage can improve claims handling and customer outcomes.
Vlog with Bill Madison: Our purpose at LexisNexis Risk Solutions, how we're investing for vehicle connectivity and for the future
The emergence of the IoT, telematics, and connected devices means businesses are having to plan for the fundamental transformation that is forming. This video describes how LexisNexis Risk Solutions is helping to bring data assets right to the forefront of every touchpoint in the connected world.
Taking the pain out of claims
For insurers, each customer interaction needs to be treated like a critical moment of truth, particularly in the claims process. This whitepaper focuses on how insurers can improve the customer claims journey by combining a personalised service with a digital and self-service experience.