Intermediary and Broker support
898 whitepapers and resources
Intermediary and Broker support
Big data: A challenge and an opportunity for brokers
The rise in ‘big data’ could usher in a host of opportunities for insurers to expand their customer bases but it could also prove a test for brokers. This article studies the threats posed to brokers from ‘big data’ and highlights how brokers can still make themselves relevant in the digital world.
Video: SME underinsurance with Harriet Conway
In this video, Allianz' SME customer experience manager Harriet Conway discusses how insurers can better serve the needs of their SME customers.
Expertise from A-Z - Underinsurance: Protecting customer outcomes
With 5.4 million SMEs in the UK, more can be done to enhance the claims service they receive? This article highlights how insurers can use data to better inform brokers and their SME clients about whether they have the relevant levels of coverage in place to improve the claims experience.
A guide to underinsurance for Aviva private clients
What is underinsurance and how does it impact you? In this guide we’ll detail this frequently overlooked issue and how you can take steps to avoid it becoming an issue in your life.
Expertise from A-Z - Underinsurance: Fixing the SME market
The FCA’s thematic review into the handling of insurance claims for SMEs published more than year ago, concluded that SMEs are underinsured and their claims experience is unsatisfactory. Has anything changed in the SME sector since the FCA’s thematic review? And if not, why not?
Risk management - broker bias: Conflict and commission
This year’s annual survey from the Association of Insurance and Risk Managers revealed that concern over broker conflicts of interest is on the rise. Post's article highlights why these concerns are gaining traction and what brokers can do to reassure customers they are getting the best deal.
Thematic review: Principals and their appointed representatives in the general insurance sector
This report sets out the findings from our thematic review of principal firms and their appointed representatives in the general insurance sector. The review focused on principal firms’ understanding of their responsibilities for their appointed representatives and oversight of their activities.
Video 5: Expertise from A - Z - Marine cargo
The final part of the Expertise from A - Z video series on marine cargo examines whether brokers need a global presence to succeed in this world. Senior underwriter at Allianz, Ben Woodman, explores the issues and shares his thoughts on how the market may develop in future.
Video 4: Expertise from A - Z - Marine cargo
What do brokers need to know about marine cargo journeys? What questions do they need to ask clients? Do clients always understand where liabilities lie? Allianz's senior underwriter Ben Woodman addresses these issues in part four of the Expertise from A - Z video series on the marine cargo market.
Video: In Focus - What risks do your construction clients face?
In this video, Jonathan Smith, head of commercial SME solutions and schemes at Aviva examines what brokers need to know about risk management in construction.