Intermediary and Broker support
898 whitepapers and resources
Intermediary and Broker support
Global corporate & specialty claims video
Claims will always be the cornerstone of any large insurer, but Aviva believe in going the extra mile. This short video featuring Patrick Tiernan, Chris Hughes and Shaun Lemmon from Aviva GCS alongside Bibby Distribution and Aon demonstrates what this really means in practice. #AvivaClaims
Video: Aviva's Domini Bucknell talks client relationship management
Watch this video to find out more about the Aviva mid-market client relationship management team from Domini Bucknell.
Fighting fraud: Personal data is not a panacea
In the insurance industry, where data about real people and real vehicles is being used by ghost brokers, insurance businesses need to constantly be on the lookout for new ways to stay ahead of fraudsters. iovation’s John Marsden considers the tools available to combat the scourge of ghost broking.
In-depth - claims: The tech frontline
In this article, Insurance Age investigates how brokers can use technology to manage claims and help customers prevent them.
In-depth - claims: Part of the service
Providing a claims function is not something every broker does, but those wanting to retain business are offering the service to differentiate themselves and add value. Download this article to find out how brokers can better serve the needs of their clients during the claims process.
Video: Aviva’s Ben Sanders on his role as a CRM in the mid-market space
Watch this video to find out more about Aviva’s mid-market client relationship team. Ben Sanders discusses how his team work to understand your clients on an individual basis to ensure they receive an insurance solution, tailored to their needs.
Brexit and construction uncertainty
With its potential to affect everything from labour supply to funding, Brexit is creating uncertainty across the construction industry. This article highlights why construction firms must work closely with their brokers and insurers to ensure risk is well managed and appropriate cover is maintained.
A BIBA brokers’ guide to engineering inspection and maintenance
This guide takes an in-depth look at the engineering sector’s transformation, why the need to keep equipment safe and fit for purpose remains as crucial as ever, and considers how the current pace of technological change may impact the sector in the future.
Cities held for ransom: Why are public entities easy targets for cyber crime?
Many public entities, hamstrung by tight budgets and inadequate security measures are being repeatedly targeted by hackers. This article provides examples of cities that have been victims of cyber attacks and highlights steps public entities can take to implement affordable cyber security measures.
Video: Uncertainty in the mid-market space
Watch this video to learn more from Aviva’s Ben Sanders on the importance of supporting your clients through market uncertainty so they can continue to grow.