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Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
Video: Overview - Commercial contract mediation session
ARAG recently ran a commercial contract mock mediation and trial to show how the process works. In this video, ARAG’s BTE claims manager Heather Wilmot talks you through the mediation session, explaining how it works and why it is viewed as a positive first step in resolving a legal dispute.
Video: AI in insurance - Transforming customer relationships
Artificial intelligence will transform the insurance industry. In this video, Sasha Sanyal, Genpact's global business leader for insurance, discusses how insurers are using AI to impress and retain their customers.
Vlog with Alan O'Loughlin: Profitability with adaptation, innovation and data science
In this video, Alan O’Loughlin, statistical modelling and analytics lead for Europe, Insurance, LexisNexis Risk Solutions, shares some insights for gaining differentiation and efficiencies in insurance.
Insurtech Partnerships - Archipelago Insurance
In this video, Archipelago Insurance Co-founder and MD Richard Coleman talks about what it's like for an insurtech startup to work with ARAG and the various legal expenses and emergency assistance products provided to Archipelago's policyholders.
Video: Defending against fraudulent claims
In this short video, Victoria Keating, claims relationship manager lead at Aviva discusses how her team work closely with customers to help ensure they can defend against spurious claims.
Video: Commercial contract mock mediation and trial
On Wednesday 9th October 2019 ARAG ran a commercial contract mock mediation and trial in association with 3PB Barristers and the Insurance Institute of Bristol. Part one of this video series provides a preview of the event and highlights three key points about mediation.
Video case study: Escape of water claims
In this video, Vanessa Millar, claims relationship manager at Aviva discusses how her team can support clients when it comes to escape of water claims by looking at claims MI data, and working closely with their risk prevention colleagues to implement strategies which help to avoid future losses.
Video: All rise for Aviva's claims mock trial
In September, Aviva hosted its first mock trial for staff, brokers and clients to watch a claim case scenario in court. This video provides insights into how risk and claims professionals can prepare appropriately before a claim arises and the importance of record keeping in the case of a claim.
Video: Embracing in-house capabilities
Watch this video to find out more about Aviva’s in-house capabilities when it comes to claims. From desk surveyors and engineers to key centres of excellence, the Aviva claims teams look to understand each and every customer so their claims service can suit their individual needs.
Video: Claims in the mid-market space
Mid-market sized clients often don’t have the same resource and infrastructures as the larger corporates do to be able to manage claims. Aviva’s Mid-Market claims relationship management team are there to fill that gap. Watch this video to find out more.