Business Management
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Business Management - White papers related to Business Management
Spotlight: Insurance apprenticeships
The skills that insurance firms need to succeed are changing quickly and the pandemic has highlighted a requirement for more digital and technical skills. This spotlight focuses on why using the apprenticeship levy to upskill people should be an essential part of any insurance firm’s strategy.
Employment FAQs
The Government announced the extension of the Coronavirus Job Retention Scheme until 30 September 2021. However, the level of grant available to employers changed after 1 July 2021. This content highlights the changes and the implications for employers.
Know your customer: Improve customer experiences with predictive behaviours
In this video, an expert panel discuss why customer journey orchestration is the best way to enhance communications and provide key business insights to improve customer experience.
Infographic: 2021 UK pet insurance facts
The UK pet insurance market has almost doubled over the past 12 months, with 7.7 million pets insured in 2021 compared with 4.3 million pets insured in 2020. This infographic provides a snapshot of the UK pet insurance market in 2021 and highlights key market trends.
Human eye is a powerful statistical tool: Visualisation of mass data for insurance
Presenting data visually accelerates perception and helps to reduce cognitive load. This blog highlights how visual imagery speeds up the ability to assess risk and the data visualisation tools available within the insurance market.
The new standard for unlocking actionable intelligence within insurance
Watch this video to learn how insurers can empower claims specialists, underwriters and other knowledge workers to improve decision-making by embedding data and analytics within existing behaviours and workflows.
Digital transformation is the new normal: Upping the game for the insurance industry
Technology adoption follows a predictable path and can put huge pressure on established industries tied to prior generations of technology. In this video, bestselling author Geoff Moore discusses the age of disruption and how established insurers can adapt to address the challenges involved.
Top five imperatives of 2021: Insurer priorities, challenges and successes
While it’s hard to know what the future will bring, there are several overarching goals and strategies that are top of mind as insurers rise to meet the challenges ahead. This content focuses on insurers’ top five priorities for 2021 and beyond.
Get back to work - preparing for a return to the office
Despite “freedom day” being delayed for now, many companies have been putting the finishing touches to office moves or remodelling to ensure new workspaces are ready for employees to return. This blog highlights some of the key issues for employers to consider ahead of a return of the office.
The board room: Is the customer always right?
In this video, an expert panel discuss the latest considerations for customer friendly service within insurance, how to keep customers well informed and how insurers can build on excellence when feedback is already positive.