Digital transformation
345 whitepapers and resources
How to rethink work with SS&C Blue Prism intelligent automation
This video demonstrates the platform capability lifecycle of SS&C Blue Prism from identifying, designing and developing your best automation candidates through to deploying, managing and orchestrating your digital workforce.
Adapting motor to an 'electric' world
Brokers are looking at ways to make “service” a unique selling proposition following the FCA’s ban on price walking, as they look to stand out from the crowd. This article highlights how FNOL and claims management partners can support motor brokers in attracting and retaining customers.
Finance transformation projects in insurance
A small percentage of insurers have already started their finance transformation journey and doubtless others will begin the journey in the coming years. This white paper sheds light on ten factors driving the need for finance transformation within insurance and how to ensure a smooth transition.
HfS’ Phil Fersht talks with EXL’s Vikas Bhalla about his digital business journey
In this special fireside chat, HFS CEO Phil Fersht talks with Vikas Bhalla, EVP and head of the insurance business at EXL about his career and digital business journey.
Engaging the power of two - Building a collaborative and connected workforce in financial services
Working together, human and digital workers can harness the power of two: ensuring that humans are freed from repetitive manual tasks to allow them to concentrate on higher value work. This content focuses on how to build a collaborative and connected workforce in financial services.
Successful ingredients for digital insurance self service
Turning to digital channels has been attractive to some customers for a while. So now is perhaps a good time to take stock of how well digital self-service is working for insurers and their customers. This white paper highlights the successful ingredients for digital insurance self service.
Spotlight technology: Innovation and improving the insurance customer journey
This spotlight focuses on why building better and more measurable data represents the surest foundation for innovation and improving the insurance customer journey.
How can insurers accelerate digital transformation in their business?
As customer demands change, placing greater emphasis on digital channels, insurers must consider how best to adapt their businesses and processes. This spotlight focuses on how insurers can accelerate digital transformation and how automation as well as self-service can help insurers.
Spotlight technology: Data transformation - The fuel that drives digital transformation success
Featuring input from Allianz, Beazley, esure, Tesco Underwriting and Zurich, this spotlight focuses on why data holds the key to any project delivering true value to insurance customers across the policy lifecycle.
Spotlight motor trends: The use of data in claims and underwriting
Post and Verisk undertook a survey of the motor market to understand how both underwriting and claims teams are evolving in their use of data and new technology. This spotlight dissects the results and speaks to the market about the key findings.