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Has the FCA’s new appointed representatives regime agenda hurt the sector?
The Financial Conduct Authority’s new regime for appointed representatives came into force in December 2022. It puts a fresh burden on those working in the AR sector. What has the impact been? Read this article to find out more.
Reputation protection
Commercial reputations take years to build but can be destroyed in a matter of hours. This blog highlights why small businesses are just as vulnerable to a PR catastrophe as larger companies and how ARAG’s Crisis Communications cover gives expert PR advice and support to SMEs.
In depth: LEI as a proactive shield - the role of the insurance broker
The widening access gap in legal systems is increasing risks and potential costs not just for individuals but for businesses forced to seek justice too. This content highlights the value of LEI cover and how brokers can help clients navigate unforeseen legal challenges.
Why culture is vital to attracting and motivating staff in the broker market
Culture is a significant factor in recruitment and attracting people to the insurance industry, during the most difficult period for hiring in the broker market’s history. This article highlights why culture holds the key to attracting and motivating staff in the broker market.
Insurance broking sector’s vulnerability to cybercrime uncovered
More than 38,600 pieces of data have been leaked from the top 75 UK insurance broker domains since 2016, according to a scan of the dark web conducted on behalf of Insurance Post. This article highlights the insurance broking sector’s vulnerability to cybercrime.
Innovating customer journeys: How generative AI drives unparalleled experiences
Positive customer experiences cultivate satisfaction and forge emotional connections that foster long-lasting loyalty and advocacy. This white paper sheds light on how to apply generative AI to a data-led CX strategy, the benefits to be gleaned and how to address key challenges.
Five pillars for a connected insurance and modern customer experience
From cross-functional collaboration to connected claims and connected underwriting, connectivity holds the key to digital transformation and an improved customer experience. This content sheds light on five pillars for a connected insurance and modern customer experience.
In depth: Businesses falling into the justice gap
Widely seen as a personal problem, diminishing access to justice also severely impacts businesses. In this article, Tony Buss, managing director at ARAG explains how the justice gap has become a major issue for companies in the UK, the value of legal expenses cover and what brokers can do to help.
How to attract fresh talent to the loss adjusting industry
There is an ongoing war for talent in the loss adjusting industry. In this article, Sonya Tolson, chief people officer of McLarens, examines the steps the loss adjusting industry needs to take to have a broader appeal while continuing to attract senior adjusters.
Blog: Three event insurance trends not to be ignored in 2024
From civil commotion to climate change and changes in the duty of protection, event organisers and their brokers have a lot to consider when placing insurance this year. In this blog, Rob Carslake, head of event insurance, Hiscox UK, offers some guidance to those planning ahead in 2024.