Video
396 whitepapers and resources
Insurance Hound's Video Channel brings you the latest news, insights and product innovations shaping the industry's future.
Know your customer: Improve customer experiences with predictive behaviours
In this video, an expert panel discuss why customer journey orchestration is the best way to enhance communications and provide key business insights to improve customer experience.
The new standard for unlocking actionable intelligence within insurance
Watch this video to learn how insurers can empower claims specialists, underwriters and other knowledge workers to improve decision-making by embedding data and analytics within existing behaviours and workflows.
Digital transformation is the new normal: Upping the game for the insurance industry
Technology adoption follows a predictable path and can put huge pressure on established industries tied to prior generations of technology. In this video, bestselling author Geoff Moore discusses the age of disruption and how established insurers can adapt to address the challenges involved.
The board room: Is the customer always right?
In this video, an expert panel discuss the latest considerations for customer friendly service within insurance, how to keep customers well informed and how insurers can build on excellence when feedback is already positive.
View from the top: Opportunities for home claims transformation post-pandemic
In this video, Michael Porter from CoreLogic talks about new insurtech trends, lessons learned from the pandemic and opportunities for home claims transformation.
View from the top: Climate-related risks and insurance
In part one of this video, Aon’s Emma Karhan discusses climate-related exposures and how the insurance industry can prepare for the next major systemic risk. In part two, AIR UK’s Shane Latchman discusses how insurers can use natural catastrophe models to quantify climate change risk.
Digital platforms: Delivering the ultimate digital experience
Delivering the ultimate digital experience for insurance customers is one of the top priorities for insurers. In this video, Brian Pierz of The Hartford Insurance Group talks with SMA's Karen Furtado about key considerations for delivering market leading digital experiences to customers.
Video: Insurers' top five imperatives for 2021 and beyond
Guidewire surveyed P&C insurers to identify their top strategic imperatives. In this video, industry analysts discuss insurers’ top five imperatives for 2021 and beyond.
Video: How Berkshire Hathaway Specialty Insurance exemplifies the new standard in commercial insurance
In this in-depth and personal interview, Duck Creek Technologies’ CEO Mike Jackowski and Berkshire Hathaway Specialty Insurance’s CIO, Jamie Roser reflect on the journey BHSI has taken and what it means to be a modern, flexible P&C insurance company.
Video: Insurer Old Mutual on technology-supported customer experience and business reinvention
In this video, Tags Moodley, Chief Customer Experience Director at Old Mutual talks through the organisation’s reinvention from a 176 year old company to a 24 month old start-up and how this technology-fuelled journey has helped the insurer to continuously improve its customer experience.