Pricing
241 whitepapers and resources
Pricing
Price matters but customers deserve more
The price walking ban represents a turning point for the insurance industry. In this article, Vincent Belloc, vice president at PayPal UK discusses the opportunity for insurers to build customer loyalty and competitive advantage through a relentless focus on customer experience.
The end of dual pricing and what it means
Insurance Post and PayPal surveyed home and motor insurance specialists to explore the possible implications of the recent price-walking ban. This content highlights the key findings from the research, how consumer purchasing decisions could change and how the industry might adapt.
Global consumer insurance insights
Based on feedback from 2,000 insurance consumers from around the world, this whitepaper sheds light on what P&C insurers are doing well, consumer buying preferences and five central calls to action for the insurance market to take in 2022.
Reinsurance intelligence: Turbulent times
January’s renewals saw reinsurers playing hardball not only in their pricing, but also in the structures of their clients’ reinsurance programmes. Insurance Post explains why the hardening market is not driven by a lack of capital, but by renewed underwriting discipline.
Survival of the regulatory-fittest
In this article, former FCA insider Michael Sicsic considers how regulatory reform will hit the broker market.
The future for personal lines
In this article, LV Broker’s Mike Crane reflects on the impact of consolidation, pricing practices, trust and asks if brokers are well placed to take advantage of the developments.
Adapting motor to an 'electric' world
Brokers are looking at ways to make “service” a unique selling proposition following the FCA’s ban on price walking, as they look to stand out from the crowd. This article highlights how FNOL and claims management partners can support motor brokers in attracting and retaining customers.
The future of insurance podcast - "Fluidity of insurance"
Individuals have different policies to cover multiple risks, but the ideal customer experience would be to have everything embedded to provide the right coverage in the right place without worrying about multiple policies. Watch this podcast to learn about the concept of fluidity of insurance.
Data leverage for building insurance cover around an individual or business
Customers are open to more automation in services such as insurance applications, form filling and claims. But there are lingering consumer concerns about data privacy. This blog highlights the importance of accessing vital data at point of quote, for risk-based decisioning on personalised products.
Another ‘brick in the wall’ for the battle against insurance fraud
It’s generally accepted that the insurance industry is braced for a rise in fraud attempts, and with financial pressures arising we can expect new types of fraudulent activity. This blog highlights the latest fraud trends and how insurers can leverage analytics in the fight against insurance fraud.