Supply Chain Management
46 whitepapers and resources
Supply Chain Management
CII Thinkpiece: Claims - the dawning of a new era?
Insurers and claims management companies will soon be regulated on equal conduct terms by the FCA. This CII Thinkpiece examines what the changes mean for CMCs, insurers’ claims management practices and customer outcomes.
Calling on procurement to add more value to insurance claims management
Given the low priority assigned to claims handling in the past, many insurers face a capabilities gap, with under two-thirds of claims fully transparent to insurers’ own staff. This paper highlights how a broader, more strategic approach to claims procurement allows insurers to make improvements.
The customer journey for insurance claimants
Making a claim against an insurance policy is a moment of truth for consumers. This whitepaper looks at the different stages of the claims process from the perspective of policyholders, common pain points and how insurers can smooth the claimant’s journey during four critical stages.
In-depth: Repair costs
Is the insurance industry being forced to subsidise road repair? This article focuses on industry concerns over extortionate bills submitted by Highways England, including £4,700 for a paint spillage and £46,000 for a barrier repair.
The claims process: Together again
Hammering down loss adjusters on fees proved a false economy for insurers as falling service standards merely wreaked more havoc on the industry’s reputation. But sense has prevailed and the two sectors are showing signs of a welcome reconciliation. Download Post's article to find out more.
Managing legal costs in claims - Data overload
This report provides advice to insurers on how to ensure the effective management of legal spend to deliver a healthy loss ratio and general client satisfaction. The report highlights how insurers can achieve better value for money by leveraging high quality data.