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ESG Exchange Supplement 2022
Today ESG is a powerful tool in the insurance industry, presenting both risks and opportunities for businesses. This collection of articles made up Insurance Post’s ESG Exchange 2022 which featured free-to-access webinars, blogs and interviews.
Process mining in insurance
Many insurers are still at the beginning of their automation journey, and the concept of wide scale, digital transformation can be daunting. One place that insurers are choosing to begin is with process mining. This blog focuses on how insurers can accelerate automation with process intelligence.
Data culture: The insurance imperative for growth and resilience
The challenges facing the insurance industry have accelerated a shift in customer expectations for digital-first, streamlined and personalised relationships. This content highlights how creating a strong data culture can enable insurers to improve decision making and enhance the customer experience.
What insurance support do smaller brokers need?
Among the hubbub of Broker Expo, AXA Insurance and a selected panel of broker representatives gathered to discuss what smaller brokers are looking for in terms of insurance support within the industry. This article outlines four themes that emerged from the discussion.
Going for gold: Why automated reconciliations are crucial for firms trying to reach first place
The 2022 Winter Olympics has brought to the fore another batch of sporting superstars all trying to reach the podium. So, what can the insurance industry learn about going for gold? This content highlights why automated reconciliations are crucial for firms trying to reach first place.
How low-code solutions are helping insurers beat their competitors
In a fast moving world, low-code development platforms can help insurers to develop new product offerings as fast as possible. This blog sheds light on the capabilities, benefits and the ideal uses for this modern development solution within the insurance industry.
Optimising claims indemnity spend leveraging data & analytics
With the right data & analytics strategy in place, insurers can leverage advanced analytics capabilities to ensure significant indemnity savings. This content identifies opportunities for claims indemnity spend reduction and highlights how insurers can prioritise and implement these initiatives.
Insurance perspectives on transforming the end-to-end customer experience, from on-boarding to claims
In this webinar, a panel of insurance professionals from the Asia Pacific region discuss the end-to-end transformation of the customer experience, from digital on-boarding to claims processing. Watch this session to hear from Bajaj Allianz General Insurance, AXA, QBE and Blue Prism.
Beyond convenience: Claims reimagined
A claim is the most important touchpoint with a customer, the moment of truth. Designed for insurers, this content focuses on how you can utilise technology to turn your claims process into a transparent, convenient and seamless experience for all stakeholders.
In-depth: The digital age - An attitude adjustment
For the insurance industry, the pandemic did more than shift conversations online – it shifted the way people want to interact with businesses and buy their products. This content focuses on how the pandemic has accelerated digital adoption for brokers and how the market has changed.