Pricing
228 whitepapers and resources
Pricing
Why customer satisfaction in general insurance is plummeting
The article looks into the latest Institute of Customer Service report, in which customer satisfaction in general insurance providers over the last 12 months has plummeted at the fastest rate since 2008.
Claiming loyalty: An insight into consumer attitudes towards insurance in the UK
Do customers feel valued by insurance providers or brokers? Love2shop conducted a survey to find out what UK consumers think about insurance and what motivates them. This content sheds light on the key findings including the power of rewards for responsible behaviour.
Unlocking value with next-generation intelligent underwriting
The costs of underwriting delays can be irrecoverable. To combat this, insurers are using automation to increase underwriting productivity and write more profitable business. This content sheds light on how insurers can unlock value with next-generation intelligent underwriting.
How sustainable partnerships are the key to navigating a changing HNW market
In this article, Kevin Morton, head of Zurich Private Clients, tackles the challenges brokers face with reduced capacity and appetite in the high-net-worth market arguing insurers with stable and sustainable propositions will ultimately win out.
How travel insurers are helping tourists who stay away from the crowd
Many travellers are now seeking outdoor and off-the-grid destinations to safely distance themselves from crowds. This article explains how travel insurers are adapting their products to better serve changing traveller needs by leveraging embedded insurance and parametric protection.
View from the top: MS Amlin's Martin Burke on the future of underwriting
In this article, Martin Burke, director of underwriting performance at MS Amlin outlines the three considerations that will define how the future generation of underwriters supports clients and brokers through economically challenging times.
Who is responsible for ending the insurance poverty premium?
Social Market Foundation research shows insurance is increasingly unaffordable for those on low incomes. This article examines who is responsible for preventing a “poverty premium” being charged.
Navigating the cost-of-living crisis: Embracing choice
In this second edition of Insurance Post’s and PayPal’s three-part series, this article delves into the transformative power of offering diverse payment options for insurance, shedding light on how this approach can significantly ease financial pressures for individuals.
Building loyalty in times of crisis: How insurers can foster long-term customer relationships
As the cost-of-living crisis persists, customers reduce insurance coverage, yet premiums are rising. In the inaugural segment of this three-part series, Insurance Post and PayPal collaborate to examine how insurers can retain customers by offering cost-effective products that cater to their needs.
A return of cash flow underwriting - is this common sense or a kamikaze approach?
Talk is growing of a return to cash flow underwriting. Popular in the 1980s and 1990s, this is when insurers underwrote unprofitably, but were covered by strong returns. This article highlights some concerns about why insurance could be heading for the ultimate race to the bottom.