Digital transformation
341 whitepapers and resources
Operational data hub for insurance: Executing data-driven digital transformation
To compete in the digital age, insurance companies must overcome challenges with legacy systems and processes to integrate data across the entire enterprise. This article looks at how insurers can leverage MarkLogic’s operational Data Hub in order to create a 360° view of customers.
Greeting your customers before they arrive: Strategies for a successful digital customer experience transformation
This whitepaper explores how organisations can successfully transform their customer experience using a bespoke blend of customer intelligence, dynamic analytics, artificial intelligence, automation and other digital tools.
Digital transformation: Bridging the gap between expectations and outcomes
Digital transformation is front and center for all of our customers today, but the promise of digital has yet to be achieved. To find out more about what’s behind the gap between expectations and outcomes, EXL partnered with Harvard Business Review Analytic Services to survey over 800 executives.
Video: Zurich transforms its global finance and accounting operations
In this video, Steve Birks, head of shared service delivery and Haug Scharnowski, head of finance operations talk about how EXL is leveraging its insurance and finance & accounting expertise to help Zurich transform its global finance and accounting operations.
Harnessing consumer data in the motor insurance market
When it’s time to buy motor insurance, consumers are shopping around more than ever before. Based on the results of LexisNexis Risk Solutions’ research, this infographic provides a snapshot of the key findings and the opportunities available for motor insurance providers to stand out from the pack.
Culture change: The future of insurance in the digital age
Insurers feel they need to adapt to the digital age but they don’t all agree on how to drive technological change. What culture should they nurture? Post in association with Microsoft invited 14 industry experts to discuss the challenges ahead. Download this article for a summary of the discussion.
Succeeding with digital transformation: Roles and challenges of key insurance enterprise stakeholders
The chief digital (or data) officer, chief underwriting officer and chief information officer have critical roles to play in the DX process for insurers. In this whitepaper, we clarify the roles and challenges of these key stakeholders in achieving three essential pillars of digital transformation.
Countering fraud in the new 'micro-duration' insurance space
Within insurance, one of the recent trends to emerge can be categorised as the development of 'on demand' or 'micro-duration' insurance. This whitepaper studies how insurers are reacting to changing consumer needs and the impact upon claims management and counter-fraud activities.
Pioneering insurance protection for an autonomous world
Is society ready for living in an autonomous world? Ready or not, it’s here. This article focuses on the ever changing risks and liabilities associated with autonomous technology, the implications for your clients and how the insurance industry can develop pioneering solutions.
Bringing value to the chain: How blockchain can be used to help risk managers with global programmes
There has been much hype about blockchain and its potential use in insurance. In this article, Hélène Stanway, Digital Leader at XL Catlin, discusses how blockchain can help risk managers to do their jobs and how it can be used to help make global programmes more efficient.