Intermediary and Broker support
951 whitepapers and resources
Intermediary and Broker support
Blog: Reimagining the future for insurance brokers
Coronavirus, the business interruption insurance row and black lives matter protests all present challenges for the insurance sector. In this blog, the Chartered Insurance Institute's CEO Sian Fisher explores the way forward for the broker market.
Insider tips: Implementation & change management
Designed for brokers who are reviewing their existing technology systems, this article highlights the benefits of using a foundational broker management system to serve customers and the steps your business can take to implement change and simplify the migration to a new system.
Business continuity planning: Q&A with Ravenhall Risk Solutions
In this article, James Daly, director of Ravenhall Risk solutions, shares his organisation’s business continuity plan and provides insight into how brokers can continue to operate efficiently during an emergency, such as the Covid-19 pandemic, to reduce loss and mitigate business risk.
Nine ways to turn your customers into your self-service software champions
Insurance customers are now expecting to interact with your business and understand their policies no matter the time of day or location. This article focuses on how brokers can leverage customer self-service online portals to provide an anytime, anywhere service for policyholders.
Business continuity: Action checklist for your business
The Covid-19 outbreak is likely affecting your customers, employees, reputation and your revenue. Designed for brokers, this checklist identifies some of the important steps your business can take now to deal with the coronavirus outbreak.
Under-served, under-insured and data-poor: How can we make insurance easier for SMEs?
Estimates show that about 70% of SMEs in the UK are under-insured. This blog highlights the perils of underinsurance for SMEs, and how insurers and brokers can combine education, data and technology to make insurance relevant and easier for SMEs.
Video: Technology & your next sales win
Tech savvy insurance consumers expect to deal with brokers anywhere, anytime on their terms, as they would with other experience-led brands like Amazon. This video sheds light on how technology is impacting consumer behaviour and how brokers can respond to create an experience-led business.
Note on the Coronavirus Act 2020
Recently, we have witnessed unprecedented and sweeping changes to society as a whole. Designed for landlords, this content focuses on the implications of the Coronavirus Act 2020, the requirements of the new law and the impact of the ‘pre-action protocol’ for social housing.
As economy prepares to reopen, commercial bonds can help
Based on conversations with AXA XL customers and brokers, this article looks at four main goals companies are focusing on to recover from the coronavirus pandemic. Notably, each area presents an opportunity to use a commercial bond.
The insurance supply chain: Managing third parties from risk to resilience
With Covid-19 amplifying the importance of supply chain resilience within the insurance value chain, this content highlights why insurance firms, including insurers and brokers need to exercise more control over third parties to enhance overall resilience.