Motor

214 whitepapers and resources

Motor

Intelligence: Telematics

Twenty years after Norwich Union launched Pay as You Drive Insurance in the UK, this article assesses how much progress has been made in telematics becoming a mainstream motor insurance product; and how these black box offerings have evolved.

Is it time to review your claims handling process?

Covid-19, Brexit and the FCA’s price walking ban have given insurance brokers food for thought about how to manage challenges in a way that improves customer service. This content focuses on why motor brokers should consider outsourcing claims handling processes to improve customer service.

Getting FNOL right

For motor insurers, early notification of an accident is paramount as it allows them to remain in control of the customer experience and control claims costs. This article highlights the importance of getting FNOL right and why a change in mindset is required to put the customer experience first.

What makes usage-based insurance possible?

Usage-based insurance means ‘pay-how-you-drive’ and provides a way for motor insurance companies to set premiums based on individual driving habits. This blog provides a brief overview of technology adoption within Australia’s motor insurance market and what makes usage-based insurance possible.