Business Management

2111 whitepapers and resources

Business Management - White papers related to Business Management

Customer retention: Mind the gap

Acquiring a new customer is between five and 25 times more expensive than retaining an existing one. Within insurance, the average customer retention rate is just 84%. This blog highlights how a four-step systematic and scientific process can help insurers improve customer retention.

The bottom line on prescriptive analytics

Insurers will need to leverage data-driven insights to augment human intelligence to deliver superior business outcomes across various functions including pricing, claims and underwriting. This blog sheds light on the power of prescriptive analytics and how it might be used in an insurance setting.

Panel debate: Embedded insurance

In this panel debate, Shreyas Vasanthkumar, Duck Creek’s managing director, EMEA, joins executives from Swiss Re, Munich Re, Zurich, and Helvetia to discuss embedded insurance. Watch this video to find out how to expand your ecosystem partnerships to increase penetration and win new customers.