Regulation
301 whitepapers and resources
Regulation
Trade voice: MGAA’s Mike Keating on why collaboration is key to delivering claims outcomes
In this article, Mike Keating, CEO of the Managing General Agents’ Association, examines why more than half of MGAs think improvements to claims processes are needed.
Challenges of generative AI in the insurance sector
In this article, Charlotte Halford and Peter Allchorne, partners at DAC Beachcroft, outline the challenges facing insurers looking to adopt generative AI.
Employment law: Not such a quiet year
While 2024 may not have produced many headline-grabbing changes to employment legislation, it has seen numerous reforms. This article highlights changes impacting: taxation; National Insurance; working time and holiday entitlement; flexible working arrangements; the Equality Act 2010.
Consumer Duty and customer experience: Pet insurance
As the pet insurance market continues to evolve, questions are being raised about whether pet insurers are doing enough to meet Consumer Duty obligations. This content highlights how Pet Check from CRIF can help pet insurers to meet their Consumer Duty obligations and offer fair value to customers.
View from the top: Creating customer-centric insurers
In this article, Amanda Fox, chief customer officer at Markerstudy, outlines the importance of communication, product design and employee engagement for insurance businesses pursuing a truly customer-centric approach.
No substitute for full compensation
February saw the publication of not just one, but two reports making significant proposals for the NHS. This blog sheds light on how the recommendations made could have a profound impact on the future of justice and compensation for people injured through medical treatment or care.
Opinion: How SME brokers can seize the opportunity of the regulators’ post-Brexit regime
The post-Brexit insurance regime has flushed out the unstable offshore insurers that once passported into the UK through Europe. Some of the hard-to-place risks will have less options, so brokers must now step up and show their worth. Read this article to find out more.
Embedded insurance: Blind to the risks?
The huge excitement sweeping the insurance industry about the potential of embedded insurance is easy to understand. However, in the race to embrace this opportunity, many are in danger of overlooking the risks, reputational and regulatory. Read this article to find out more.
Home truths
While a government consultation on the regulation of social housing is drawing to a close, cavity wall insulation claims have also hit the headlines as hundreds of homeowners may face legal bills because their cases were not properly insured. This blog outlines the implications for firms.
Podcast: What to expect from the FCA in 2024
Insurers should brace themselves for the FCA kicking the tires of how well providers and brokers are adhering to Consumer Duty requirements in 2024. Listen to this podcast to find out what to expect from the FCA in 2024.