Managing Your People
158 whitepapers and resources
Managing Your People
View from the top: QBE's Emma Higgins on listening to what employees want
In this article, Emma Higgins, chief people officer at QBE International, argues that updating employment offerings in line with ideas from employees is the answer to the great resignation.
Takeaways from the Women in Insurance Summit
Last week, a group of staff from ARAG took the train up to London for the UK Women in Insurance Summit at Canary Wharf. In this blog, ARAG’s Katie Furse, Bianca Allison and Lisa Abrahams share some takeaways from the event.
Seasonal affective disorder (SAD)
As we move through the shorter winter days, many of us will find that it’s becoming harder to get outside. However, getting fresh air, is essential to our wellbeing and mental outlook. This article looks at how seasonal affective disorder can affect us and the benefits of spending time outdoors.
Understanding the link between mental and physical health
Our minds and bodies are not separate so it’s no surprise that mental ill health can impact your body and vice versa. This content highlights three ways how mental ill health can impact physical health, how physical activity can improve mental health and how to overcome barriers to exercise.
Generali: Three factors to consider when adopting generative AI
While today's generative AI is already powerful and maturing rapidly, it's important to remember we're still in the early stages of understanding and unlocking its full potential. In this article, Emanuele Colonnella, innovation lead, Generali highlights three factors insurers need to consider.
Brokers must prioritise staff engagement as the 'great resignation' continues to bite in 2023
Brokers have stressed the need to keep staff engaged as resignations and recruitment struggles don’t look to be going away any time soon. This article details how the post Covid-19 pandemic period of reflection is still being felt today.
Government consultation on holiday pay for part year and irregular hours workers
The UK Government has issued a consultation into the calculation of holiday entitlement for part-year and irregular hours workers. Read this short blog to find out more.
Keeping over-50s in the workplace
Alongside the ‘great resignation’, there are also concerns over a ‘brain drain’, with so many people over the age of 50 leaving full-time employment. This article looks at what the insurance sector is doing to keep these people on – and attract some back to the market.
The world of work has changed - can you?
Post-pandemic insurance brokers are still trying to get to grips with how to strike a balance when it comes to where employees work. With the battle for talent fiercer than ever, Andrew Mawson, founder of AWA, offers some advice on remaining fit for purpose in 2023 – and beyond.
Customer abuse: In the line of fire
With rising energy bills, inflation and the cost-of-living crisis all hitting consumers in the pocket, tensions are running high and customer service departments are facing more hostility. This article investigates what insurers are doing to protect their customer-facing staff.