Claims
463 whitepapers and resources
Claims
Seven signs your customer engagements are producing unhappy policyholders
Insurers are tasked with the challenge of engaging effectively with customers as they journey through the policy lifecycle. This content sheds light on seven performance indicators that can often signal if an insurer’s customer engagement and communication strategy is working.
Claims Apprentice 2023: Episode one – Meet the teams
In the first episode of Claims Apprentice 2023, we meet the talented sextet as they discuss why they decided to take part, what they are looking to get out of the process, and the skills they hope to display that might help them be successful.
The rising risk of underinsurance
With UK inflation painfully high, companies need urgent help to avoid the growing dangers of underinsurance. This content focuses on why commercial lines insurance brokers will play a critical role in helping companies obtain the right cover and protecting them against the deepening economic storm.
How artificial intelligence levels up email phishing
Email phishing attacks, which already account for nearly 90% of all data breaches, are becoming even more pervasive and harder to detect. This article looks specifically at the risks posed by artificial intelligence in this area and what brokers should be advising their clients to look out for.
Half-million tribunal backlog is a nightmare for employers and employees alike
The latest data released by His Majesty’s Courts and Tribunal Service make grim reading for anyone who may have to use the employment tribunal system in the foreseeable future. This blog highlights what is causing a wait for nearly half a million cases in the employment tribunal system.
LASPO's legacy is hard to isolate
LASPO certainly took the largest single bite out of the legal aid budget, it is just one chapter in the much longer story of diminishing access to justice. This blog focuses on LASPO’s legacy and the other factors that have reshaped access to justice over the past decade.
Global consumer insurance insights 2023
Now in its second year, the Global consumer insurance insights survey gathered in-depth feedback from over 2,000 insurance consumers. Read this report for the latest insights into the preferences of insurance consumers and the strategic opportunities for insurers to improve engagement.
Tackling the complex challenges of commercial insurers
Commercial insurance is an information juggernaut. This white paper explores the unique challenges facing commercial insurers today – and outlines the ways in which Duck Creek solutions can turn those challenges into opportunities.
Insurance Taskmaster: Winner revealed
Having travelled from 1912 to 2042 insuring everything from the Titanic to driverless flying taxis, the Insurance Taskmaster holds court with his colleagues at Verisk as it is time to announce a winner. In this season finale the winner of Insurance Taskmaster is revealed.
Unpacking ChatGPT & OpenAI with Bob Breynaert of Microsoft
Microsoft is a strategic partner and investor in OpenAI, the creator of ChatGPT and other AI models. In this podcast, Duck Creek’s Rob Savitsky and Scott Field chat with Bob Breynaert of Microsoft about how insurers can leverage ChatGPT and other OpenAI models to enhance customer experience.