RAC
The RAC offers complete peace of mind for all its 12.7m-plus personal and business members for all of their driving needs. We provide a differentiated range of driving and mobility-related services, principally breakdown assistance, for consumer and business customers, and retail motor and telematics insurance products underwritten by a panel of leading insurers.
Headquartered in the West Midlands with approximately 4,000 dedicated staff, the RAC operates from three bases – Walsall, Manchester and Bristol – with its vehicle and breakdown services underpinned by its nationwide, branded patrol force, focusing primarily on vehicle repair and recovery. In 2020, the RAC's patrol force attended to 2.2m breakdowns.
Whether it is breakdown cover with roadside assistance, insurance, buying a new or used car, vehicle inspections and checks, legal services or up-to-the-minute traffic and travel information – the RAC offers a solution.
In Membership Services for Consumers, we provide breakdown cover and a broad range of exclusive optional extras to individual members and small business owners on either an annual or flexible monthly subscription basis, and a related range of garage services and third-party products through partners.
In Membership Services for Business, we provide assistance for breakdowns and accidents, technical and customer support services to individuals through our partnerships with leading motor manufacturers, banks, insurance companies and fleets.
In Insurance, we offer primarily motor and telematics insurance policies through price comparison websites.
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Blog: Regulation, the FCA and value - how to stay on track when choosing products and partners
In this blog, Ian Lloyd, head of technical product at RAC, discusses why breakdown insurance remains relevant today despite improvements in automotive technology and what brokers need to think about when choosing products for their motor customers.