Brokers - are you clicking with your customers?

Ecclesiastical recently commissioned research company, FWD, to get the views of brokers across the UK about their contact with customers. The report looks at:

• How brokers connect with their customers.
• How often they speak to customers.
• The barriers to engaging further with customers.

Our research has shown 32% of brokers do not have enough time or people to dedicate to relationship building, with a third (34%) of smaller brokers only contacting their customers at renewal time, is this case for you?

Download this infographic for a summary of the research findings.