Technology Trends
1402 whitepapers and resources
Technology Trends
Infographic: Policyholders want a superior claims experience
This infographic sheds light on policyholder feedback about their claims experiences, the factors influencing claims satisfaction levels and why insurers are turning to multi-party communication hubs to raise claims satisfaction scores.
Insurance data extraction and ingestion report 2023
For most insurance organisations, there are manual elements to ingesting, processing and transferring data, which is time consuming and expensive. Featuring profiles of 30 leading insurtech providers, this report provides some top tips for insurers on how to improve data ingestion and extraction.
Customer story: AXA Switzerland is detecting fraudulent claims in real-time using AI
AXA Switzerland needed a solution that could ensure a fast and easy claims process while stopping fraud, a challenging combination. This case study focuses on how AXA Switzerland leveraged Shift Claims Fraud Detection, to detect fraudulent claims in real-time using AI.
The future of insurance personalisation
In this podcast from Duck Creek Technologies, Rob Savitsky and Mathew Stordy chat with Bryan Falchuk about the future of insurance personalisation. Topics covered: what a personalised customer experience means; using SMS to improve the claims journey; use cases for leveraging AI/ML; UBI; telematics.
Power of the collective: The rise of insurance associations
Insurance fraud is now seen as a collective industry problem, resulting in the formation of associations dedicated to harnessing the global power of insurance data and analytics. This content highlights how the UK’s IFB and Canada’s Équité Association are protecting members from insurance fraud.
Embedded insurance: Protecting the gap
Embedded insurance is receiving some hype, with claims that it could help bolster the industry by closing the protection gap while simultaneously creating the potential for lower-cost distribution. This content sheds light on the latest developments and the implications for insurance providers.
How to deliver a superior customer experience
Consumers have become more discerning about insurance buying and with household incomes now being squeezed hard, it is incumbent on insurance providers to really listen to their customers and provide relevant products. This blog outlines how insurers can deliver a superior customer experience.
Speed and accuracy define personalised quoting for small business owners
The need for speed, accuracy and personalisation are reshaping the underwriting landscape for small commercial property risks. This blog sheds light on the latest advances in small commercial underwriting and how insurers can leverage accurate data to meet the needs of small business owners.
Efficient reinsurance management: The million dollar question
Reinsurance is a vital part of the insurance ecosystem, and yet the administration, calculation, and accounting processes between insurers and reinsurers are often siloed. This blog highlights three reasons why reinsurance management should be a top priority for insurers.
Tech trends #17: Connected cars and the future of motor insurance
Companies from Ford to Tesla are racing to rollout vehicles that connect with outside systems, promising whole new opportunities for P&C insurers - including personalised, "pay-how-you-drive" coverage, automated FNOL, and more. Watch this short video to find out more.