Claims
469 whitepapers and resources
Claims
Customer satisfaction as a driver for policyholder retention - how does it work?
Insurance premiums are rising due to inflation, which typically drives down policyholder satisfaction. This blog discusses whether insurers can recover gains in customer satisfaction before their policyholders begin to decamp and how improving the claims experience can prevent churn.
Use AI to align complex claims with experienced adjusters
Claims handlers and adjusters have varying levels of experience and a range of specialties. This blog highlights how insurers can use AI to utilise these abilities most efficiently by aligning complex claims with experienced adjusters.
Marketplaces and exchanges: Ten ways they are reshaping insurance
The insurance industry is going to have to confront the fact that there are and will continue to be a myriad of marketplaces – those already established plus new marketplaces using innovative approaches. This report focuses on ten ways marketplaces and exchanges are reshaping insurance.
Best of both: Bundling parametric with indemnity insurance
Parametric insurance is often bought as a complement to indemnity insurance, but hybrid products combining parametric and indemnity insurance in the same policy launched in 2022. This article highlights four ways in which parametric insurance can be structured as a complement to indemnity insurance.
Improving customer trust in quality data
This content explores the most important findings from the Insurance Post Fraud Survey Report 2022. Not least the significant concerns held amongst members of the insurance community about the uptick in opportunistic fraud resulting from prevailing economic conditions.
AI and digital transformation in insurance - considerations for P&C insurers
Insurers are concerned that their rivals will overtake them in the technological arms race – but they’re also concerned that bad actors will exploit new technology. This content focuses on how P&C insurers can navigate the opportunities and challenges presented by AI and digital transformation.
Shift technology insurance perspectives - Claims management
Claims specialists face making myriad decisions every day, yet the information they need to make the best decisions possible is often locked away in the various documents that drive the claims process. This content highlights the challenges facing claims specialists and how technology can help.
Insurance claims research: The path to digitisation
A Post and SS&C Blue Prism survey found that 86.8% of insurer respondents believe that digitising all or part of the claims journey is the best way to improve the customer experience. This content explores how much progress is being made to achieve this goal.
The past, present and future of AI in insurance
How can insurance companies apply artificial intelligence to processes currently dominated by human intervention? This white paper sheds light on how AI can be applied to benefit many different parts of the insurance business beyond claims and fraud.
Tech trends video: Robots
Customer service bots were just the beginning. In this video, Laura Drabik, chief evangelist at Guidewire Software explains why a growing number of insurers are investing in robots to quickly transmit images and intel back to claims offices without sending adjusters into potentially dangerous…