Business Intelligence
154 whitepapers and resources
Business Intelligence
Increasing transparency and engagement at renewal in general insurance markets
We have had concerns about poor consumer outcomes arising from pricing practices at the point of renewal in general insurance. This policy statement reports on the main issues arising from consultation paper 15/41, 'Increasing transparency and engagement at renewal in general insurance markets'.
Top 30 European insurers ranking
A lack of large natural disasters, favourable exchange rates and a number of sizeable mergers have seen many of the top 30 European insurers weather the tough environment and climb the rankings. This article sheds light on the market conditions impacting Europe’s top 30 insurers.
European insurance - key facts
Download Insurance Europe's annual key facts publication, which this year includes data on the European insurance industry for 2015. Topics covered: European insurance in the world; European premiums, claims, and benefits paid; insurers’ investment portfolio; companies and employees.
Omnichannel is no longer optional: Connecting the contact centre customer experience
Omnichannel engagement nearly triples customer retention. This whitepaper highlights why it’s critical for customer service providers, across all industries, to master omnichannel service in order to create a seamless, informed experience – no matter how the customer chooses to interact with you.
Then and now: Twenty years of evolution in the broking sector
Twenty years ago IMCG conducted three annual surveys into brokers’ strategy and marketing for Insurance Age. IMCG have just repeated the survey and this supplement compares two very different landscapes which provide a unique insight into how the market has progressed and what the future might hold.
The decision making process for consumers purchasing a new insurance policy
This whitepaper sheds light on the decision making process insurance buyers go through when purchasing a new policy and the factors influencing their purchasing decision. The paper also provides advice to insurers on how to smooth the journey for potential customers during three critical stages.
Insurance and customer communications management: Give consumers what they want
This paper explores the significant shift in consumer communication expectations, the traditional hurdles that insurers face and how these can be overcome with a broad CCM vision based on practical, achievable business goals.
How can insurers achieve agility in an evolving digital world?
This whitepaper explains how new technology for managing business rules is helping insurers digitally transform their businesses to stay agile through automation, improve decision making and adapt to ongoing change.
Designing a sustainable digital insurer: Learning from the digital pioneers
The use of digital, mobile and social media is changing the nature of business for insurers. This whitepaper looks at the opportunities and threats for insurers and highlights why insurers that embrace digitisation have an opportunity to generate new business value and better engage with customers.
Reinsurance market outlook: April 2016
Aon's latest reinsurance market outlook provides a comprehensive analysis of the key variables affecting reinsurance buyers during the April 1 reinsurance renewals. Topics covered include: reinsurance capital levels; reinsurer supply; APAC regulatory developments; Q1 catastrophe losses.