Business Management
2103 whitepapers and resources
Business Management - White papers related to Business Management
Customer experience in the insurance sector insight report
To achieve competitive advantage, a major focus for insurers is a push to improve the quality of their customer interactions. This report outlines the market forces driving change, opportunities that technology-led innovation can provide carriers and the next steps that insurers should consider.
CII policy briefing: Cyber and the City
A report on cyber risk 'Cyber and The City', argues that firms across the industry need to take urgent action on cyber risk to ensure the UK continues to be a secure base for the world's leading financial centre. This briefing provides a headline summary of the key aspects of the report.
Catastrophe risk tolerance study
Aon Benfield’s annual Catastrophe risk tolerance study examines the catastrophe risk public disclosures of 102 reinsurers and insurers in four different sectors. The study includes trends on how catastrophe risk exposures and tolerances have varied in recent years, plus the actual risk disclosures.
Brexit or Bremain?
On 23 June, the British public will vote on whether the UK should remain in the European Union. With business sentiment still divided, this StrategicRISK News Analysis explores the quantifiable risks attached to either outcome.
An insurance buyer's guide to the US for UK companies
Making sure that your US operations are covered requires in-depth knowledge of the US market and its idiosyncrasies. Designed for insurance buyers, this report looks at the top four risks that UK companies face when buying insurance in the US – and how to overcome them.
Making sense of cyber insurance: A guide for SMEs
Cyber threats are a growing and rapidly changing threat to UK businesses of all types and sizes. This guide sets out key features of cyber insurance policies to look for when you are seeking to insure your business.
CII Thinkpiece: The UK’s European Union Referendum June 2016
On 23rd June the British population will be given the opportunity to vote to remain or leave the European Community. This CII Thinkpiece provides views from the opposing campaigns of the EU referendum, Britain Stronger in Europe and Vote Leave.
Research state of the young insurer nation: Life inside the industry
In the second part of the research, young employees tell Michèle Bacchus about their lives in the insurance industry and what motivates them.
Ethical culture: The challenge for insurance marketers
Marketers are increasingly involved in some of the most important aspects of the customer proposition. This CII guide on ethical culture and insurance marketing looks at five issues in depth: product; information; price; distribution; suppliers.
The Insurance Act 2015: An implementation guide
The Insurance Act 2015 is a real game changer for the industry and will govern every business insurance contract placed, renewed or amended under UK law on or after 12th August 2016. The essential aim of this guide is to equip brokers to cope with the challenges posed by the new regime.