Business Management
2103 whitepapers and resources
Business Management - White papers related to Business Management
In depth: Claims scams
This article focuses on why claims handlers are soft targets for scammers seeking data and why insurers have been forced to issue warnings to staff when they socialise after work.
Omnichannel is no longer optional: Connecting the contact centre customer experience
Omnichannel engagement nearly triples customer retention. This whitepaper highlights why it’s critical for customer service providers, across all industries, to master omnichannel service in order to create a seamless, informed experience – no matter how the customer chooses to interact with you.
CII policy briefing: FCA thematic review on general insurance appointed representatives
Following concerns highlighted in its latest business plan, the Financial Conduct Authority (FCA) has published the results of a detailed thematic review into general insurance firms using the appointed representatives regime. This CII policy briefing highlights the main findings and material risks.
Addendum to Insurance Europe’s response to EC services passport consultation
In this document, Insurance Europe responds to the European Commission’s consultation on a proposed EU services passport for the single market. This response covers how an EU services passport would facilitate the provision of insurance for cross-border services and what role insurers would play.
Zika virus unlikely to impact business
Is your business likely to be impacted by the Zika virus? Probably not, according to FM Global’s Benedict McKenna in this StrategicRISK article.
Cyber insurance: Developing knowledge
With the number of cyber crimes increasing, knowledge of attacks is developing enough for cover to be rolled out. What are the options for insurers? Download Post's article to find out more.
Research state of the risk management nation: Future proofing
The final section of Post’s research on risk management looks to the future and Michèle Bacchus asks the risk managers how they think insurance will fit into the digital world.
Then and now: Twenty years of evolution in the broking sector
Twenty years ago IMCG conducted three annual surveys into brokers’ strategy and marketing for Insurance Age. IMCG have just repeated the survey and this supplement compares two very different landscapes which provide a unique insight into how the market has progressed and what the future might hold.
Research state of the risk management nation: Services
In the third part of this research, Michèle Bacchus asks the risk managers whether commoditisation is a concern and discusses the merits of the services offered by the insurance industry.
The decision making process for consumers purchasing a new insurance policy
This whitepaper sheds light on the decision making process insurance buyers go through when purchasing a new policy and the factors influencing their purchasing decision. The paper also provides advice to insurers on how to smooth the journey for potential customers during three critical stages.