Business Management
2103 whitepapers and resources
Business Management - White papers related to Business Management
How to streamline your business processes using document management
This whitepaper explores real-world examples of how businesses are using enterprise information management to eliminate information silos and breaks down the barriers between employees and their information, in order to work more efficiently.
Verint success story: Leading multinational insurance company
This case study highlights how a leading APAC insurer leveraged Verint Web Self-Service to enable customers to view and update personal information, improve the quality of customer data and in-turn advise its customers on their bespoke insurance needs.
Insurers selling cyber cover are themselves open to risks from hackers
Insurers offer cover against losses from cyber attacks, but in many cases they are themselves at risk. This article highlights why big players can risk damage to their brand if they don't protect themselves properly.
How a board game is teaching teenagers all about risk
The CII is using innovative scenarios to enlighten the minds of the next generation about insurance and tempt them into joining the sector. This article highlights how a board game is teaching teenagers all about risk and how the insurance industry could score points among the young generation.
A strategic approach to customer engagement optimisation
This whitepaper takes a closer look at how customer engagement solutions can help you achieve better outcomes with less effort.
Making human intervention smart: Can man and machine ever work in perfect harmony?
Where does the successful adoption of electronic trading within insurance leave the trading relationship between underwriter and broker? This article highlights why new technology complements traditional methods and the importance of making any human intervention as smart as possible to add value.
Roundtable: Autonomous driving systems need standards
Can insurers keep up with the pace of change powered by Advanced Driver Assistance Systems – especially when it comes to repairs? Post, in association with Autoglass, hosted an industry roundtable to find out. Download this article for a summary of the discussion.
Roundtable digitalisation: Have insurers got their IT priorities back to front?
Have insurers mistakenly prioritised digitalisation to the detriment of improving back office processes, with potential consequences in terms of regulatory compliance, productivity and customer service? This article provides a summary of Post’s recent roundtable discussion.
Between a rock and a hard place: Why insurers tend to stay with their legacy document management solution
Insurers may not incur any new direct expenses by hanging on to their legacy ECM systems but, they may be overlooking many indirect costs of ownership. This article provides advice on how insurers can assess whether it’s worthwhile investing in new technology or sticking with their existing systems.
Insurance post Brexit - Why insurers would benefit from a fresh approach to agile operations
Following Brexit, insurers are faced with a need for greater agility and flexibility. This blog looks at why insurers need to look at holistic solutions that span geographic boundaries to improve customer engagement. The blog also highlights the emergence of PureCloud as a tool to enhance agility.