Business Management
2103 whitepapers and resources
Business Management - White papers related to Business Management
Fit for digital: Co-creation in the age of disruption
What does it take for an organisation to thrive in the era of digital disruption? To find out, Fujitsu explored the views of 1,200 C-Suite decision makers from around the world. This report highlights why the insurance sector is not immune to digital disruption and the challenges that lie ahead.
The truth about customer experience
The truth about the customer experience is that touchpoints used to be critical in determining a customer’s satisfaction. However, there are more touchpoints and complexities than ever before. Download this whitepaper and learn the truth about the customer experience.
Three things to leverage for insurance product innovation
Nearly half of insurers worldwide say they lack an achievable plan to carry out a successful digital transformation, yet many adjacent innovations are right under insurers' noses. This article highlights three ways insurers can leverage adjacent product innovation to speed up digital transformation.
Three priorities for becoming a digital insurer
The insurance market is ripe for disruption – are you prepared? Find out what three digital priorities insurers can’t ignore and how your peers have benefited by digitising their operations.
Video: Power hour - D&O
In this video, experts in the D&O market join up with Allianz to discuss the key issues. The specialists at the roundtable event addressed why relatively few SMEs - a reported 25% - are buying this essential cover, the main exposures such businesses face and where the D&O market is heading next.
Automation: Rise of the machines
A study placed underwriters near the top of a list of jobs most at risk of being phased out in favour of automated systems. But how real is the prospect of underwriters being replaced by machines, and should it be welcomed or feared? Download Post's article to find out.
Five steps to better customer & broker engagement
To attract and retain both customers and brokers, this report highlights why insurers need to implement a host of new portals. The report sheds light on existing obstacles, highlights the portals that provide the greatest ROI and offers five steps for insurers to accelerate portal development.
Power hour: Delivering D&O
With only a quarter of small businesses buying directors’ and officers’ (D&O) cover, our panel of experts discuss how to sell it to SMEs and what the industry can do to promote best practice. Topics covered: product innovation; insurer appetite; future expectations; D&O claims; pricing.
Customer feedback case study: Hiscox Insurance
Trust is absolutely vital for financial services, and verified feedback is therefore an important signal to prospective customers when looking to buy. This one page case study briefly outlines how customer feedback is helping Hiscox Insurance to meet customer service targets.
Infographic: Research state of the broker nation - Digitalisation and the future
Accompanying part one of Post's state of the broker nation research sponsored by LV=, this infographic provides statistics on brokers' views on the impact of digitalisation, the value of social media, market disruption and the future of broking.