CII
38 whitepapers and resources
CII
CII Thinkpiece: The UK’s European Union Referendum June 2016
On 23rd June the British population will be given the opportunity to vote to remain or leave the European Community. This CII Thinkpiece provides views from the opposing campaigns of the EU referendum, Britain Stronger in Europe and Vote Leave.
Ethical culture: The challenge for insurance marketers
Marketers are increasingly involved in some of the most important aspects of the customer proposition. This CII guide on ethical culture and insurance marketing looks at five issues in depth: product; information; price; distribution; suppliers.
The admin fee rip-off
In this one page article, Rebecca Rutt, senior insurance writer, Money Saving Expert, sheds light on the view that customers are being ‘duped’ by unfair administration fees and why the regulator needs to get involved to enforce a blanket ban on unfair extras.
A "near miss" or too close to the mark? Balancing drone risk and regulation
Given the rapid increase in the volume of drones in use and an eight-fold rise in near-misses with other airspace uses, this CII Thinkpiece focuses on the risks presented by drones, regulatory developments and the types of drones available for leisure, commercial and military purposes.
Insurance Fraud Task Force: The problem and the overall conclusions
In this CII Thinkpiece, former Law Commissioner and now Chair of the CII Professional Standards Board David Hertzell sheds light on the work of the Insurance Fraud Taskforce and its recommendations on how fraud can be tackled.
Apres mon deluge: Flood Re and creating a sustainable solution to large-scale flood risk
Flood Re is a flood 're-insurance' scheme to help support households at highest flood risk. In this CII Thinkpiece, Mark Hoban describes how the scheme works and how it is a temporary solution until the industry can develop more reflective pricing.
Reputation risk in a social media culture: How well is the insurance market responding?
Companies are looking to insure against reputation risks, but they need better and more robust measures to work from. This whitepaper considers: the need for brand and reputational risk cover; barriers to insurer participation; available coverage; how the insurance industry should respond.
Trust in insurance campaign: SMEs - all things unequal
Last year’s FCA thematic review found a gap between what SMEs expect of their insurers and the service they actually get. What can insurers do to make SMEs feel more valued? Download this article to find out.
Trust in insurance campaign: Time to show our pride
This two page article highlights why the insurance industry needs to do more to highlight its true value to customers any why being more risk averse than many other sectors has left the industry unpopular with customers.
Price optimisation for insurance - optimising price; destroying value?
Price optimisation is on the rise in UK insurance, driven by the insight that underwriters gain from big data. In his latest Thinkpiece, Duncan Minty considers how these events might influence the FCA’s current market study on big data, and how insurers might prepare for the regulator’s response.