People Management
289 whitepapers and resources
People Management
Trade voice: Ajay Mistry on why networking is more important than ever
In this article, Ajay Mistry, founder of Gambit Partners and an advisory board member of the Chartered Insurance Institute’s broking community, outlines seven reasons why networking is crucial for insurance brokers.
Bridging the gap: Solutions for the subsidence skills crisis
Subsidence claims are indisputably on the rise and this trend is unlikely to go into reverse. This content highlights why the insurance market needs to radically rethink how it approaches this complex area of claims and how the industry can address the subsidence skills crisis.
Is remote working right for the insurance industry?
Following the firing of an insurance employee whose keystrokes showed she wasn’t working enough from home, this article explores whether remote working is suitable for fresh entrants to the industry.
Sidestep project failure by building all-star delivery teams
Do change leaders in the insurance industry have anything to learn from sports psychology when it comes to motivating teams to achieve success? This guide explores how to inspire talented people to work together to deliver project outcomes.
View from the top: Creating customer-centric insurers
In this article, Amanda Fox, chief customer officer at Markerstudy, outlines the importance of communication, product design and employee engagement for insurance businesses pursuing a truly customer-centric approach.
Blog: Ensuring insurance broker business resilience in times of crisis
Taking a proactive approach to disaster preparedness can reduce stress and ensure that brokers recover quicker should adversity strike. In this article, Adam Tier, head of underwriting at Ansvar Insurance, outlines the steps intermediaries can take to improve their resilience.
Three misconceptions about hybrid working and IT equipment coverage
Undoubtedly hybrid working has revolutionised the way we work, but it may also be a catalyst for new potential risk exposures. This article considers three misconceptions about computer insurance in relation to hybrid working, and how brokers can ensure their clients have appropriate cover in place.
Challenging the stigma of neurodiversity
In this content, ARAG’s partners at Vita Health Group talk about where the term ‘neurodiversity’ comes from and challenge the stigma of neurodiversity. The content also highlights different neurodivergent conditions and provides a short guide to attention deficit hyperactivity disorder (ADHD).
View from the top: Aon’s Helen Payne on human sustainability
Organisations are increasingly thinking about people risk, recognising that employees are their most valuable intangible assets. In this article, Helen Payne, UK director of human sustainability at Aon, outlines what steps firms are taking to look after their employee’s wellbeing.
Why culture is vital to attracting and motivating staff in the broker market
Culture is a significant factor in recruitment and attracting people to the insurance industry, during the most difficult period for hiring in the broker market’s history. This article highlights why culture holds the key to attracting and motivating staff in the broker market.