Pegasystems delivers strategic applications for CRM - customer service, sales, marketing and operations. With Pega Customer Service, insurers are able to anticipate customer needs, provide guidance, and automate processes to deliver a satisfying, efficient and accurate service experience for their customers. Pega’s customers include 7 of the top 10 global insurers.
How does an insurance carrier successfully become a digital enterprise? In this eBook, Eric Deitert explores the effects of digitisation on an insurer’s relationship with its customers, and how to leverage key digital technology to cross the digital divide.
This case study focuses on how a prominent health insurer in the United States implemented robotic automation in order to transform its claims processes. The case study highlights the key business challenges that needed to be overcome and the benefits achieved following automation.
This whitepaper delivers a comprehensive overview on how Artificial intelligence is fundamentally changing the business of insurance. The whitepaper studies how AI is turning data into insights to enable insurers to improve marketing, sales, customer service and underwriting.