Hitachi Solutions
We partner with insurers to modernise the way they work and the experience provided to their customers. Through their work with us, and the Microsoft Cloud, Insurance organisations are re-imagining how they deliver services, turning data into customer insight and transforming their customer experience. Our industry leading experts work alongside organisations to envision the future and ensure the business is ready to adapt to new and future market opportunities and challenges.
All content by Hitachi Solutions
Spotlight: Future of insurance work – Value employees and customer and reap the benefits
In 2020, every insurance provider has had to adapt their operations to address the need to protect employees, whilst ensuring customers are served well. This article highlights the benefits of valuing employees and customers, and why business transformation is now top of the agenda.
Spotlight: Future of insurance work - Transitioning back to the office
When lockdown happened in March, insurers and brokers rapidly transitioned to remote working. This spotlight focuses on whether the changes are permanent, what the future might look like and what this means for personal relationships in insurance as well as attitudes towards new technology.
Connecting the dots, breaking the silos and putting the customer at the centre
The Covid-19 pandemic has altered how people both view and interact with insurance providers. Watch this video to find out how insurance companies can break down traditional silos in order to provide a slicker service and improve the customer journey.
Podcast: Connecting the dots, breaking the silos and putting the customer at the centre
In this podcast, Hitachi Solutions’ head of commercial, Paul O’Sullivan highlights how the Covid-19 pandemic has altered how people both view and interact with insurance providers and how insurance companies need to readjust to move the customer to the front and centre of everything they do.
Seeking a single view of the customer: Why insurance needs to embrace omni-channel
In recent years the air has been thick with discussion about customer centricity and omni-channel engagement, but what exactly do these phrases mean for the insurance industry? This whitepaper focuses on the benefits insurers can achieve by segmenting customers and providing bespoke solutions.