EXL (NASDAQ: EXLS) is a leading operations management and analytics company that designs and enables agile, customer-centric operating models to help clients improve their revenue growth and profitability. Our delivery model provides market-leading business outcomes using EXL’s proprietary Business EXLerator Framework®, cutting-edge analytics, digital transformation and domain expertise. At EXL, we look deeper to help companies improve global operations, enhance data-driven insights, increase customer satisfaction, and manage risk and compliance. EXL serves the insurance, healthcare, banking and financial services, utilities, travel, transportation and logistics industries. Headquartered in New York, New York, EXL has more than 26,000 professionals in locations throughout the United States, Europe, Asia (primarily India and Philippines), South America, Australia and South Africa.
Ahead of its implementation on May 25th 2018, GDPR is one of the top board agenda items of every impacted organisation today. This whitepaper highlights why the real beneficiaries will be companies that put customer experience at the forefront of their delivery plan and approach.
In this Q&A, Nigel Edwards, senior vice-president and head of Europe at EXL, spoke with Jonathan Swift to discuss the incoming General Data Protection Regulation and its impact on insurers.
The European Union’s General Data Protection Regulation is considered the most important legislation regarding personal data protection, globally. This whitepaper touches upon some of the more far-reaching challenges that GDPR poses for insurers before highlighting the opportunities presented.
This whitepaper provides an overview of the General Data Protection Regulation, indicating why it was needed, when it comes into force, what it entails for the impacted companies and how such companies can go about defining and implementing their compliance strategy.
A recent survey showed that 80% of P&C insurers are piloting or scaling RPA programs, yet many are struggling to achieve full-scale adoption of RPA. This paper provides advice to insurers on how to operationalise RPA and capitalise on the ability of automation to improve business operations.
In the property and casualty sector alone, insurance fraud related losses are estimated to be over £20 billion per year. This paper is dedicated to demonstrate how and why advanced analytics can assist in identifying and decreasing the number of fraudulent claims.