IT and Software Support
227 whitepapers and resources
IT and Software Support
Digital claims - how can insurers best reap the benefits of digital claims for customers?
Digital claims processing offers significant benefits for insurers and policyholders. This article provides a summary of a recent roundtable discussion, where claims specialists discussed how insurers can keep up the momentum and provide a best-in-class experience for an online claims journey.
How to choose your insurance administration system
Advanced insurance administration technology promises to help insurers, MGAs and brokers to simplify processes, reduce costs and transform the customer experience. This short guide sets out the 10 essential questions insurance businesses should ask when selecting a new software provider.
Claims decisioning - the missing ingredient for P&C insurers
Insurers have invested millions in automation technologies, yet OCR and RPA still don’t deliver much in the way of expense reduction. This blog highlights how AI-based decisioning helps insurers’ existing technology investments process claims without calling for human assistance at the first hurdle.
SME perspectives: How fraudsters create fake identities
Insurers work hard to make sure they don’t write policies for individuals with fake identities, but bad actors work just as hard to avoid detection. This blog highlights how fraudsters create fake identities and how insurers can build a better mousetrap to catch fake insurance identities.
Infographic: The future of claims
An integrated claims process can add value for your customers and build stronger relationships. This infographic highlights how insurance companies can design seamless claim experiences along the four moments that matter to your customers.
SME perspectives: Navigating change management within the SIU
Introducing AI to an insurer’s SIU may seem like an easy sell – investigators need to do less work to find more fraud – but this underestimates the potential drawbacks. This blog highlights why up to 85% of AI implementations fail and why change management holds the key to a successful deployment.
SME perspectives: Why legacy claim platforms can't handle subrogation
More insurers are now aware that subrogation increases the bottom line, lowering loss ratios and increasing revenue. This blog highlights how insurers can leverage AI to solve historical data problems associated with legacy platforms and perform subrogation in an efficient, scalable manner.
Video: Maximising loss ratio improvements
Every insurer wants to innovate and grow profitably. To do this, insurers must make better decisions across all aspects of the insurance lifecycle. This video highlights how better predictive models and more relevant data can enable insurers to make loss ratio improvements.
Three ways that AI can help special investigation units tackle fraud
Special investigation units play a valuable role in the claims lifecycle, but can act as a roadblock for claims if they can’t act at digital speed. This blog highlights three ways that assistive technology in the form of AI can empower SIUs to work effectively in the ongoing battle against fraud.
Customer satisfaction as a driver for policyholder retention - how does it work?
Insurance premiums are rising due to inflation, which typically drives down policyholder satisfaction. This blog discusses whether insurers can recover gains in customer satisfaction before their policyholders begin to decamp and how improving the claims experience can prevent churn.