Research: What brokers really think of insurers

Post and insurer WPA conducted a survey to uncover brokers' business priorities and see how they view the crucial issues around their trading relationships with insurers. The research is based on interviews with 70 brokers, including a range of regional firms from across the UK and some of the large consolidators and London Market specialists.

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Topics covered:
• Reasons why brokers place business with a particular insurer.
• Has it become easier or harder to do business with insurers?
• Brokers' main complaints about insurers.
• The impact of technology upon insurer/broker relations.
• Factors that lead to clients being underinsured or overinsured.
• Brokers' investment priorities.